Peggy Benua – General Manager – Dream Hotel South Beach

“There is many situations where Tier 1 Techs wowed us, but I’ll give you the latest situation – we had a around 11:30 at night on a Thursday night, our Opera property management system – the hard drive crashed and I had just left the property, and was on the phone with the night auditor; everything was fine, 10 minutes later I got a call from Bensin that the server crashed, and we obviously couldn’t run our night audit, we couldn’t post revenue to the guest rooms, we had check-outs the next day, it was really a fatal error on the hard drive situation.

Bensin came out in the middle of the night, he fixed the problem and then he stayed until the morning to make sure everything went well and we had all our systems back up and placed, thanks to Bensin’s quick response and knowing what to do in the situation he really saved us from a disaster.”

Dream Hotel South Beach